Refund policy

Refund Policy

We want you to be happy with your order. If you are not satisfied, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, the item must be unopened, unused, and in its original packaging. Items that have been opened, used, damaged, or show signs of use cannot be returned.

How to Start a Return

To request a return, please contact us at support@sleeping-whale.com with your order number and reason for return.

If your return is approved, we will provide instructions on where and how to send your item back. Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you if your refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@sleeping-whale.com with your order number and photos of the issue.

Non-Returnable Items

Opened, used, or partially used items cannot be returned for hygiene and safety reasons.

Contact

For return questions, please contact us at:

support@sleeping-whale.com